Return & Exchange Policy
Welcome to Return & Exchange Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! You can initiate a return within 10 days of purchase on Maxonot store or a Maxon's store. You can return your product for shopping credit, a different product, or a refund to the original payment method.
Our policy applies to all unaltered products sold to Users in Nigeria by Maxonot or an authorized Maxon (Independent Maxonot Retailer).
In all events of cancellation prior to the dispatch of the purchased products, Maxonot shall initiate refunds within 2 (two) business days from the date on which it received the request from the User. The refund will reflect on the User's Maxonot wallet. The User can choose to use the available wallet funds for another purchase or withdraw the funds to the User's bank account. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package” or "Combo Package"), the User shall be required to return all the Products that form a part of the Bundled Package for Maxonot to process refunds or exchange. For illustrative purposes, if the User has purchased a shirt and a pair of pants as 1 (one) Product in a promotional package, the User will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the Bundled Package.
Return of or refund for purchased Products shall not be entertained by Maxonot if:
- the Product has been used for reasons apart from checking fit and comfort. If Maxonot is satisfied that the Product has been used for reasons apart from checking fit and comfort, Maxonot shall reserve the right to reject the return of the Product;
- the Product has been washed;
- the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
- the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect;
- if the User in any way breaches the Cancellation, Return and Refund Policy
Maxonot shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that Maxonot shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.f the request for refund is undisputed by Maxonot, the refund should reflect in the User’s bank account and/or the User’s Maxonot Wallet within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Maxonot initiates the refund.
Who pays to ship items back for a refund or exchange? The customer is responsible for return shipping fee but will not be charged a shipping fee for outbound product that is exchanged.